Metrics

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NLSC Membership & Recruiting

PWS 2.3, SMP 2.3ai

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Number of Members (Total / OY)

11,387 / 212

Number of Languages (Total / OY)

579 / 90

Number of Claimed Clearances (Total / OY)

1,673 / 46

% Increase of Claimed Clearances Recruited (Total / OY)

67.8 % / 0.03 %

Applications In-Process

109

Past Week - New Members

1

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PoP Weekly Progress (Members)

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Member Certification & Affiliation Metrics

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Certified Medical Interpreters & Translators (Total/OY)

57 / 6

Certified Court/Judicial Interpreters & Translators (Total/OY)

68 / 13

ATA - Certified Translators (Total/OY)

50 / 0

Current Military Service Members & USG Employees, Military Veterans & Retirees, Previous USG Experience & Retirees (Total/OY)

2,005 / 43

Boren Scholars & Boren Fellows (Total/OY)

166 / 2

Certified Language Teachers (Total/OY)

51 / 9

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Overall Member Certification/Affiliation

OY Member Certification/Affiliation

NLSC Strategic Language List (OY2) & Current/Emerging Language Needs

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Regional Events

PWS 4.2.2, SMP 5.ci

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Regional Event Progress

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Regional Event Attendance

Total Event Attendance

OY3 Event Attendance

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Strategic Outreach

Weekly Summary

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Reporting Week Theme

NLSC Testing

Public FB Engagements (OY2 Avg. - 90)

74

Twitter Engagements (OY2 Avg. - 50)

40

Group FB Engagements (OY2 Avg. - 138)

127

Group Facebook Avg. Weekly Active Members

361.43

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Weekly Summary

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Spotlight

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Facebook

This week’s top-performing Facebook post was about unique features of English dialects. It reached 247 individuals and generated 7 likes, 6 post clicks, 0 shares (5.2 engagement rate).

Twitter

This week’s top-performing tweet on Twitter was about New Zealand Kiwi English. It generated 117 impressions and generated 1 likes and 4 media engagements (4.27 engagement rate).

Video

This week’s top-performing Group Facebook post was a NLSC Southeast member regional webinar. It reached 172 individuals and generated 1 likes, and 71 video views (72 total engagement clicks) making an rate 41.6%.

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Twitter & Public Facebook

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Engagement Rate

Tweets & Posts

Facebook Interactions

Twitter Interactions

Public FB Followers

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Group Facebook

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Weekly New Members

Weekly New Members

NLSC Facebook Group Membership Goal

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Active Members & Engagements

Engagement Rate

Posts - Members vs Admin.

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Partnering

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OY

FY

DoD/Interagency

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Agreement Status

Agreement Table

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Engagements

Reengagements

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Testing

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Weekly Stats

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OPI Members Invited

OPI Tests Completed

OPI Languages Tested

OPI Test Scores Recieved

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OY Progress

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Rate of Completion (8 week increments)

Rate of Completion (Monthly)

Total Languages Tested

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Testing & Membership Breakdown

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Overall Testing Status by Membership

DLPT Status by Membership

OPI Status by Membership

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Activations

PWS 2.4

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Weekly Progress

Monthly Progress

Projected

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Activation Progress

Activation Progress With Projections

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PoP Weekly Average

12 Week Average

PoP Activations

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Missions

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Missions Supported

35

Partners Supported

9

Languages Activated

13

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COVID-19 Updates

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COVID-19 Missions

COVID-19 New Activations

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Mission Details

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Federalized Membership Overview

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Number of Members

1180

Number of Languages

266

Number of Clearances

217

Number of RPAs Submitted (Weekly)

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Newly Federalized Members

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Federalized Members - Losses and Gains

Federalization Stage Progress - RPA

Federalization Stage Progress - Yearly

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Information Technology

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Sprint 37 Progress

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Sprint Timeline

Stage

Status

Planning

100.0 %

Design

25.0 %

Development

0.0 %

Test

0.0 %

Release Date

0.0 %

Sprint Features Include

  • DocSpace CUI tagging
  • DocSpace repository permissions
  • Member Portal
  • Mission Planning Dashboard
  • Member Registration
  • Add regional map to homepage of the website
  • Edit “About Us” page

Data Dictionary

Data Dictionary

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Activation

Activated - a Federalized member who is deemed eligible to support a government partner based upon the scope of work the member will be performing, and if that scope is within the responsibilities of a ‘Special Government Employee’.

Primary Activations in Planning - the total number of Primary members represented within the Mission Support Requests (MSR) that the MPAS team is planning on supporting. When primary members are activated, missions are canceled, or additional missions come into the planning process, this number will change accordingly.

Projected Alternate Activations - the total number of alternate members that are projected to be activated. This figure is equivalent to the number of ‘Primary Activations in Planning’ multiplied by 1.5.

Primary - a Federalized member who is performing language support for a given partner. Funds expended on this member will include: training, orientation, and language support.

Alternate - a Federalized member who is prepared to step into the ‘primary’ slot should the ‘primary’ be unable to fulfill their duties to the partner. Funds expended on this member include: training and orientation only. Should they be upgraded to the ‘primary’ slot, they will incur language support expenses as well.

Volunteer - Federalized member who performs language support for a given partner, however there are no funds expended on this member. Funds are not exchanged between the partner and the NLSC.

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Chapter Events

In-Planning - Events that have recieved DLNSEO approval.

Projected - Events that have a tentative target date.

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Federalization

Federalized - an NLSC member who has completed their federal hiring paperwork and has been appointed as a Special Government Employee. Only members that are federalized can be utilized to support a partner request.

Backlog - Packets submitted more than 1 year ago.

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Social Media

Active Members - Members who viewed, posted, commented on or reacted to group content.

Comments - A reply submitted by a Facebook user to a piece of content.

Engagements - The number of times people have engaged with your posts through likes, comments and shares and more.

Followers - The number of people who have followed your Page.

Impressions - The number of times any content from your Page or about your Page entered a person’s screen. This includes posts, check-ins, ads, social information from people who interact with your Page and more. (Total Count)

SMP Goals

SMP Goals

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DLNSEO FY20 BOSMP

NLSC’s Input

  1. Initiative: Streamline the NLSC federalization process to improve the ability of NLSC to meet its partners’ current and future surge requirements.
    Contact: CAPT Jed Espiritu (; (571) 256-0775).
    1. Milestone: Sufficient federalization requests submitted to DHRA to maintain an appropriately-sized federalized pool of NLSC members that enables an acceptable level of mission support success by March 12, 2021.
      1. Metric: NLSC federalized pool at 1,300 +/– 10%, including fully-completed federalization requests submitted to DHRA.
  2. Initiative: In FY20, app ly Continuous Process Improvement (CPI) principles and practices to the NLSC mission planning and activation support process (from mission support request to mission close-out) in order to inform future efforts to shorten the mission planning and activation support process.
    Contact: CAPT Jed Espiritu (; (571) 256-0775).
    1. Milestone: Data collected to inform current (FY20) and future analysis in support of the implementation of CPI across mission planning and activation support by September 30, 2020; process changes from FY19 implemented.
      1. Metric: Estimated time savings of at least six hours per week.
  3. Initiative: Expand the surge-ready status of NLSC to better meet its Federal partners’ needs.
    Contact: CAPT Jed Espiritu (; (571) 256-0775).
    1. Milestone: Engage with seven potential DoD and seven potential interagency partners a year to increase awareness of NLSC and elicit interest in establishing an interagency agreement with NLSC.
      1. Metric: Documented engagement with seven potential DoD and seven potential interagency partners each year through March 13, 2024.
    2. Milestone: Reengage with seven existing DoD and two existing interagency partners each year through March 13, 2024, to increase awareness of NLSC capabilities and services and elicit mission support requests.
      1. Metric: Documented reengagement with seven existing DoD and two existing interagency partners each year through March 13, 2024.
    3. Milestone: Submit ten NLSC interagency agreements (IAA) each year to DHRA through March 13, 2024.
      1. Metric: Ten NLSC IAAs submitted.
    4. Milestone: Employ a NLSC forecasting tool to identify a federalized pool composition appropriate to evolving U.S. government partner needs by January 2020.
      1. Metric: At least 10 languages in the federalized pool identified for increased or decreased recruitment.
    5. Milestone: NLSC LREC assets appear in LRI by March 13, 2020.
      1. Metric: At least 50% federalized NLSC members appear as data points in LRI.
    6. Milestone: Work with partnofers to identify dedicated pools of federalized members with the specific skills needed to support their missions by March 12, 2021.
      1. Metric: Generate a partner-specific member pool for at least one partner.
  4. Initiative: Develop a new NLSC tool to improve document management in support of mission planning and activation.
    Contact: CAPT Jed Espiritu (; (571) 256-0775).
    1. Milestone: Implement and migrate manual trackers and data repositories into a cloud-based, Impact Level 4 data- and document-management information technology system by February 28, 2020.
      1. Metric: Migrate 90% of NLSC trackers and document repository to the new system.
  5. Initiative: Integrate the NLSC Mission Support Request and CBRIP in order to better capture partner demand signals.
    Contact: CAPT Jed Espiritu (; (571) 256-0775).
    1. Milestone: Where appropriate, align NLSC missions, tasks, and activities to CBRIP by January 29, 2021.
      1. Metric: Documented consideration of CBRIP data points for applicability to the NLSC.
  6. Initiative: Develop an integrated marketing plan, for use with populations relevant to NLSC, to grow awareness of and engagement with the program.
    Contact: CAPT Jed Espiritu (; (571) 256-0775).
    1. Milestone: Develop appropriate communications themes and methods for federal partners and the broader LREC community by January 30, 2020 - 100% Complete
      1. Metric: Plan includes a specific, realistic, and actionable way forward for all identified communities, as well as a structured approach to determining the necessary level of engagement by DLNSEO leadership.